Julie Dormand, Customer Experience Strategist

Julie is a senior business advisor and non-executive director with specialist experience in customer relationship strategy. She was previously CEO of customer experience agency MercerBell and integral to the growth and success of the agency over 19 years. She has consulted to CMOs cross sector in financial services, travel, FMCG, automotive, alcohol and entertainment.

She is a recognised marketing industry leader awarded by Mumbrella, B&T, ADMA and Campaign Asia for both her agency achievements and client campaigns. Julie provides specialist advice on marketing, customer experience/CRM, product and commercial strategy and customer data and insights.